Hotel Revenue Manager Job Description – ensure the efficient and smooth running of the Rooms Division’s/Reservation Department. Maximise room revenue. Assist in the direction and supervision of the activities within the reservations/reception department.
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Hotel Revenue Manager Job Description – Duties and Responsibilities
- Ensure the smooth running of the Rooms Division’s/Reservation Department, ensuring the highest levels of guest service and guest satisfaction.
- Conduct and/or participate in team briefings on commencement of each shift in preparation of service. Ensure a detailed and full handover is communicated to you. Ensure team members are aware of their responsibilities.
- Communicate any relevant information to particular departments.
- Ensure all reservations are accepted, recorded and confirmed in accordance with Company policy and in an efficient and courteous manner.
- Maximise room occupancy on each shift.
- Be aware of current business targets, actual budgeted and forecasted business levels. Focus at all times to achieve these targets.
- Co-ordinate billing with accounts department.
- Be aware and analyse all forth coming business on a regular basis.
- Ensure all guests are being offered an efficient, courteous and professional customer service, and in accordance with Hotel standards and Hotel strategy.
- Make sure all Rooms Division’s/Reservation Department quality standards are respected at all times.
- Oversee the continual development of the Department tasks. Providing training, support, coaching and guidance to new and existing staff.
- Maintain excellent and constant communication within the team and the rest of the hotel departments.
- Support sales and revenue strategies, maximising rooms occupancy and room rate.
- Actively assist the Management of the Hotel in achieving financial and quality objectives throughout all the year.
- Preparation of the weekly and Monthly Rooms.
- Analysis of Rate reports and the production of policy relating to rate strategy.
- Preparation of a monthly forecast of Rooms Revenue Report and also with assisting the Events team.
- Make recommendations regarding the implementation of contract clauses.
- Advise management of upcoming events and revenue generating potential.
- Decide what business the hotel will take and refuse with reference to increasing the overall revenue to the property.
- Analyse and report on booking trends.
- Obtain timely and accurate information on competitors including pricing, business levels and facilities available.
- Advise the hotel management on ideas and methods of increasing revenue.
- Propose annual room rates including executive up grades.
- Work closely with Sales & Marketing Manager to ensure that the hotel is involved in all areas of Marketing and Advertising to increase the Hotel profile while also working closely with Front Desk Manager & Events Manager
- Meet daily with General Manager/Sale & Marketing Manager to discuss Revenue and Strategy.