Front Office Manager, 5* hotel Co Kerry

Action Recruitment
March 14, 2023
Co Kerry, Ireland
Job Type


A rare opportunity for a Front Office Manager to join the management team at this award-winning 5* hotel has now arisen.

Situated along the stunning Wild Atlantic Way, we are looking for a candidate who has previous 4/5* hotel experience as a Front Office Manager or Assistant and wants to come and join the exceptional team at one of Ireland's top 5* hotels.

Some of the duties of the role will be:

  • The main purpose of this role is to partake, oversee and ensure the delivery of 5* customer service to all guests staying in the Hotel from their post-reservation stage right through to their post-stay e-mail at the hotel.
  • To manage the Front Office/Concierge/Guest Services & Hotel Porter teams to deliver a consistently high standard of guest service, ensuring guest satisfaction and maximizing the financial performance of the Front Office department.
  • To lead, coach and train the Front Office/Reception/Concierge teams to encourage a positive working environment.
  • You will analyze customer feedback and provide strategic direction to continuously improve the overall ratings and grading.
  • To deal with all guest queries in a timely and efficient manner

What are we looking for:

  • A dedicated and passionate hospitality professional who excels at guest relations and enjoys working to very high standards in a luxury setting
  • Excellent communication and leadership skills, with a professional manner
  • Ability to improve front office operations, customer service delivery and standard development.
  • Excellent problem-solving and multitasking skills
  • Excellent leadership skills along with the ability to motivate a team to consistently be high performing.
  • Strong sense of responsibility and a professional presentation
  • Have a customer service drive with outstanding communication and active listening skills
  • A strong communicator with both staff and guests alike
  • Can lead by example when it comes to motivating and mentoring junior staff members
  • A manager who will work well with other HODs
  • Excellent command of the English language both oral and written
  • Excellent presentation skills and impeccably groomed
  • A candidate who can legally work in Ireland with no restrictions

What we can offer?

  • An excellent salary for the successful candidate
  • Accommodation if you need to relocate
  • The chance to work in one of the top, award-winning hotels in Ireland
  • A very supportive General Manager to help you settle into the role
  • Excellent career progression and personal development

If you would like to learn more about this position, please send your CV to Mislav via the link provided.

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